Shipping policy

LAVURI® - Refined Living, Reduced Impact

each piece is proceed or manufactured by hand, if it is not pre- made, the production time takes around 3 days, drying, sealing, cooling down, packing and tracking order add`s max 2 more days + 3 - 10 Days transport european wide, according to the destination, season, holidays, weather conditions or transport related circumstances. 

We ship CO2 reduced, no fast fashion style, all items and transport is personally handled with care to provide you the best customer satifaction in our relationship. Thanks for giving us the time as it takes to make magic happen for you with an reduced environmental impact

In other Words, from moment of your order to your door delivery can be 5 - 15 days after payment valid in our account, all the process starts

Home delivery

Shipping costs will be charged at €12.95 per order, incl. tracking number, recycleable shipping boxes, insurance, product protection, EU regulated declaration and handling.

We aim to deliver your order within 3 - 10 working days. Delivery lead times will be confirmed at checkout. Please note that delivery times may be slightly longer during local or reginal holidays and peak sale periods including courier circumstances.

Additional delivery information

In most cases your whole order will be shipped at the same time, however it may be in separate parcels. Exceptions are - Delayed items. When part of the order is delayed, in which case the delayed items will be despatched as soon as stock becomes available without any extra costs.

Shipping to an alternative address other than the account address is not currently available, legal regulation.

We are currently unable to deliver to PO Box Addresses; all orders need to be delivered to a residential address, PO box size, couriers handling with force can cause unnecessary demages.

Will I be charged customs fees?

You will be responsible for assuring that any products you order comply with state and federal government import regulations. Our terms of sale to our customers of european union are delivery duty paid. That is to say, the amount paid by you is fully inclusive of delivery to the specified delivery address and all duties, taxes and customs clearance fees.

I've received a faulty item

We’re really sorry you’ve received a faulty item. If the item has a visible fault on receipt, please contact us with details of the fault before making a return, so we can advise you what action to take.

My item has become faulty

We’re really sorry your item has become faulty in use. Please contact us as soon as possible with details of the fault before making a return, so we can advise you what action to take.

I haven't received my order

Simply check the online tracking of your parcel by logging into "My Account"and click on "My Orders". Alternatively, you can also click on the link in your email from us. If the parcel shows it’s been delivered, but you haven’t received anything, please check first in your surrounding, family members, neighbors, near by Pack Shops of delivery courier, if stil not find it, let us know and we try to help you.

An item is missing from my parcel

If an item is missing from your parcel, it may be delayed. In this case, it’ll be sent in a separate parcel once we receive further stock at the warehouse. Please check your order confirmation email as delayed items should be marked with an expected delivery date.

Sometimes an item can be sent separately from a different warehouse. If an item is missing from your parcel, please check your delivery note or parcel insert as you should be advised if an item will be sent later. Also, please check if you have received a second tracking number by email, as this shows that a second parcel has been sent out.

If you receive a damaged parcel, please check that all of the items you ordered are inside. If any items are missing or damaged, please contact us as soon as possible by mail within sending pictures of the issue so we can try to help you.

I've received the wrong item

We’re really sorry if you received the wrong item/it wasn’t as described. Please contact us as soon as possible by mail within order no. and pictures, so we try to help you further.